General Terms and Conditions

These general terms and conditions apply to all services provided by Nouvelle Vague, a company operating a tourist cruise service. Any booking or purchase of services implies full and unconditional acceptance of these general terms and conditions.

I – Cruise Regulations

1. Organization and Liability
Nouvelle Vague makes every effort to ensure that cruises proceed smoothly in accordance with the terms agreed upon at the time of booking. However, it cannot be held liable for cancellations, changes in itinerary, or schedule alterations due to circumstances beyond its control.
2. Passenger Obligations
From the time of boarding invitation, each passenger must strictly follow the crew’s instructions.
Dangerous items and animals are not allowed on board, unless explicitly authorized in advance.
Nouvelle Vague reserves the right to deny access or disembark any passenger who fails to comply with safety regulations. The crew may interrupt navigation if required for safety reasons.
Children must remain under constant supervision by an adult.
Nouvelle Vague disclaims any liability for theft, loss, or damage of passengers’ personal belongings.
3. Force Majeure
Nouvelle Vague shall not be held liable for damages caused by unforeseeable events, such as a sudden flood, storm, collision with another vessel, or any other circumstance beyond its control.

II – Booking and Payment

1. Booking
All bookings are considered final upon full payment of the agreed service.

2. Timetables
Schedules are arranged and confirmed with the client. Any late arrival caused by the client may result in a shortened cruise duration or additional charges proportional to the overrun time.

3. Billing and Payment
Payment must be made before departure.
Any additional costs (overtime, extra services) will be settled at the end of the service.
A booking confirmation will be sent by email upon receipt of payment.

III – Cancellations

1. Cancellation by Nouvelle Vague
Nouvelle Vague reserves the right to cancel or modify a cruise in case of unfavorable sailing conditions, weather hazards endangering passenger safety, breakdowns, mechanical issues, or strikes.
In case of cancellation, all paid amounts will be fully refunded, with no further compensation.

2. Cancellation by the Client

  • More than 7 days before the service: 100% refund
  • Between 72 hours and 7 days before: 90% refund
  • Between 72 and 24 hours before: 50% refund
  • Less than 24 hours before: no refund

A delay of more than 30 minutes may result in the cancellation of the service without refund.

IV – Specific Provisions

1. Minors
Bookings must be made by an adult. Any minor must be accompanied by a legal guardian or an authorized adult. The sale of alcohol to minors under 18 is prohibited.

2. Persons with Reduced Mobility
Accessibility to boats and stops may be limited. Any booking involving a person with reduced mobility must be validated in advance and may require the presence of a companion.

3. On-board Safety and Conduct

  • Boarding must take place 10 minutes before departure.
  • High heels are discouraged to preserve the boat deck.
  • Climbing on the roof or bow of the boat is prohibited.
  • Alcohol consumption must remain moderate; boarding may be denied to anyone appearing intoxicated.
  • The boat is non-smoking. Only electronic cigarettes are allowed.
  • Please use only the toilet paper provided to avoid any malfunction.
  • Nouvelle Vague disclaims all liability in case of objects falling into the water.

V – Governing Law

In case of dispute, only French courts have jurisdiction, and only French law shall apply. For any dispute involving a commercial entity, the Paris Commercial Court shall have exclusive jurisdiction.